Privacy Policy

This policy explains what TransLive collects, why, and the choices you have. We collect only what we need to run the service.

What we collect

• Account details: your name, email address and, if you sign in with Google, your profile picture.
• Sign-in details: when you sign in, we record your IP address and browser type with that sign-in, for security.
• Your settings and preferences, stored in your account so they follow you to any device.
• Session details for billing: when a session or file ran, how long it was, the file name and the settings used. Not what was said.
• Usage records for billing, quota and running the service: minutes used, when you last used the app, and how long each Ask AI answer was (not what it said).
• Transcripts and translations you choose to save, and your Ask AI chats.
• Billing details are handled by our merchant of record, Lemon Squeezy. We never see your card number.

Cookies

We use a sign-in cookie that keeps you signed in, and analytics cookies that help us understand how our website is used.

Audio

Live audio streams directly from your browser to our speech recognition provider and is not stored by us. Uploaded files are sent to the provider for processing and deleted as soon as your transcript is ready. Your audio is not used to train models.

Transcripts and translations

A transcript is kept in your account only when you choose Save. Until then, it is a draft kept only in your browser, so a refresh or a closed tab doesn't lose it; clearing your browser's site data deletes drafts. When you save, the transcript and its translation are stored in your account so you can open them on any device. A finished file transcript waits with our speech provider only until your browser collects it (at most 72 hours) and is then deleted there.

Ask AI

Your Ask AI chats (your questions and the answers) are saved to your account automatically. This includes chats about a transcript you haven't saved yet, so answers can quote it. When you ask a question, the transcripts you chose are sent to our AI provider only to answer it, and are not used to train AI models.

How long we keep your data

We keep your saved transcripts, chats and account details until you delete them or your account. Our hosting provider keeps backup copies, so after you delete something, copies can remain in backups for up to 4 weeks until they're replaced. When an account is deleted we keep, for up to two months, only a one-way fingerprint of its email address (it can't be turned back into the address) and the minutes used that month, so deleting and re-creating an account doesn't reset the free allowance.

Your rights

You can delete any saved transcript or chat at any time, and delete your account from Settings, which deletes your saved transcripts and chats with it. To access, correct, delete or export your data, email [email protected].

Sub-processors

• Speech AI provider: speech recognition and translation
• Lemon Squeezy: payments and tax
• Elastic Email: transactional email
• DigitalOcean: hosting
• Google: optional sign-in and website usage statistics (Google Analytics, on our website)
• AI provider: answers questions about transcripts you choose to chat about (Ask AI)

Contact

Questions about your privacy? Email [email protected].